What is Seller Feedback?
We live in an era where customer reviews can make or break a business. And the purchaser has more opportunities than ever before to let their voice be heard! But we are all conscious of the universal truth (no matter what kind of business you have) is that annoyed customers are much more probable to leave you negative reviews than happy customers are to leave positive reviews. Keep reading to know about methods in which you can remove negative seller feedback on Amazon.
Why Does Seller Feedback Matter?
As far as Amazon is concerned, your seller feedback rating is really a significant parameter. Amazon intensely values the buyer experience and they don’t desire bad sellers ruining their brand by providing bad customer experience.
How to remove the negative feedback?
You cannot avoid negative seller feedback, but you can follow the correct steps to remove it or at the very least minimize the effect of one single review on your overall seller rating.
1. Eradicate Negative Feedback On Amazon By Directly Contacting Amazon:
Amazon has a list of circumstances in which they can eradicate buyer feedback. If they agree to remove that notorious negative feedback, the impact of the feedback will be eradicated from your overall feedback score as well.
Amazon will eradicate a negative feedback in the following cases:
The feedback comprises words usually understood to be obscene or profane.
The feedback comprises seller-specific, personally identifiable information, including email addresses, telephone numbers or full names.
The whole feedback comment is a product review
Amazon elaborates on that final point by stating, “if the comment contains both a product review and feedback about your service, we will not remove the feedback.”
If you think that any of these cases apply to your circumstances, you can continue with this step and submit an Amazon feedback removal request.
2. Have Amazon Strikethrough Buyer Feedback
In some situations, Amazon does not remove the feedback from your account, but they will strike-through it. Feedback marked through by Amazon after submitting an Amazon feedback removal request
Amazon actually strikes through the original feedback and then adds a “Message from Amazon” with more information.
Just like the feedback removal, the strikethrough will eradicate the impact of the feedback from your overall score. The merely difference is that buyers will still be able to see the comment and rating.
3. Contact the Buyer Directly
Usually, you would be lucky with getting a strike-through or removal. But sometimes a negative review does not fulfill the Amazon feedback removal request criteria. In that situation, if you still feel that the negative feedback was unnecessary, you can contact the buyer directly to get the issue resolved.
Actually, Amazon encourages you to first resolve the buyer’s concerns before reaching out to them about feedback.
4. Get More Positive Feedback
Get more feedback!
This will occur naturally as you continue to sell more products. We regularly find that sometimes we may go a few weeks without getting any feedback and then unexpectedly we will get several rights in a row. Things can change promptly on Amazon!
Need assistance with Negative Feedback removal? Be in touch with our Professionals today!!
Read More: Amazon Feedback Management
